Privacy Policy

This privacy policy sets out how Talent Scan (hereafter "Talent Scan", "we", "us") uses and protects any information that you give us while using our website and mobile app (collectively, "the Platform"). Talent Scan is committed to ensuring that your privacy is protected and that we comply with the Protection of Personal Information Act 4 of 2013 (POPIA). Should we ask you to provide certain information by which you can be identified when using the Platform, you can be assured that it will only be used in accordance with this privacy statement. Talent Scan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated in June 2026.

What we collect

We may collect and process the following personal information:

• Identity and/or passport number
• Date of birth and age
• Phone number/s (including mobile phone number)
• Email address/es
• Physical address
• Gender, race, sexual orientation and ethnic origin
• Photos, voice recordings, video footage (including CCTV), and biometric data
• Marital/relationship status and family relations
• Criminal record
• Religious or philosophical beliefs, including personal and political opinions
• Employment history and salary information
• Financial information
• Education information
• Physical and mental health information, including medical history and blood type
• Membership of organisations or unions
• Demographic information such as location, preferences and interests
• Profile completeness data and activity history on the Platform
• Other information relevant to working in the film and entertainment industry

We may also collect technical information when you use our Platform, including your device type, operating system, browser type, and usage activity within the app or website.

Email verification and account security

When you register on the Platform — whether via the website or the Talent Scan app — we collect your email address and send you a verification email. This is required to confirm your identity and activate your account. The verification link is time-sensitive and is used solely for this purpose.

Community features and public activity

The Platform includes a community leaderboard and activity feed that may display your name, profile photo, and badge achievements to other registered members of the Platform. Participation in these features is opt-in: you control whether your badge activity is visible to other members. You may update this preference at any time from within the app under your profile settings.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. Specifically, we use it for the following purposes:

• Internal record keeping and account management
• Matching you with suitable opportunities in the film and entertainment industry
• Calculating and tracking your profile completeness to help you get booked
• Awarding achievement badges based on your activity and profile milestones
• Verifying your identity when registering or logging into the Platform
• Improving our products and services
• Periodically sending you information about relevant opportunities, features or updates using the email address you have provided — you may opt out of these communications at any time
• Market research, to help us better understand how the Platform is used
• Complying with our legal obligations

Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, including:

• Encrypted storage of sensitive personal information
• Secure, authenticated access to your account data via the website and app
• Session-based authentication that expires when you log out
• Email verification for new account registrations

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How we use cookies and local storage

Cookies

A cookie is a small file placed on your device that helps us operate the Platform. We use cookies to maintain your session when you are logged in and to improve your experience.

Cookie name	Description
JSESSIONID	Maintains your authenticated session on the Talent Scan website. Deleted when you close your browser or log out.
CUSTOMER_AUTH	Indicates whether you are currently logged into the Talent Scan platform.
FORM_KEY	A security token used to protect forms against cross-site request forgery.
NO_CACHE / EXTERNAL_NO_CACHE	Flags that control whether cached page content may be served.

App local storage

The Talent Scan app (PWA) uses your device's local storage and service worker cache to:

• Allow the app to work offline or with a poor connection, queuing actions (such as check-ins) until connectivity is restored
• Cache app pages and resources so the app loads quickly
• Store your session state between visits

This data remains on your device and is not shared with third parties. You can clear it at any time by clearing your browser or app data.

You can choose to decline cookies by modifying your browser settings. This may limit some functionality of the website. The app requires local storage to function correctly in offline mode.

Links to other websites

Our Platform may contain links to other websites of interest. Once you leave our Platform, we do not have control over those sites and cannot be responsible for the protection or privacy of any information you provide there. Such sites are not governed by this privacy statement. You should review the privacy statement of any external site you visit.

Controlling your personal information

Under POPIA, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Object to the processing of your personal information for direct marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, or to opt out of direct marketing communications, please contact us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Information Regulator

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa):

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za